Organizational Sherlocks, a Business Psychology podcast
S3, Ep.8 - Crisis Readiness Before the Crisis: The SPACE Framework + 30-Minute TRIAGE Huddle
March 6, 202636 min · 6,648 words
Show notes
Episode Description When disruption hits, teams don’t magically become calm, coordinated, and strategic; they revert to the systems and capacity they already have. That’s why crisis performance is mostly pre-crisis design. In this episode, we explore what crises do to the brain at work (attention narrows, working memory shrinks, tone gets misread, rumors fill information gaps) and what leaders can build now to keep people thinking clearly later.
Highlighted moments
I gave them insight on, I need time. Don't disrupt, please. Yes. It empowered them to handle their workload without me needing to be involved. But at the same time, it kept it from there being emergency across the board. You know, my, the crisis I'm handling does not need to be the crisis that everyone is handling.
“rumors increased because of misinformation and or missing information or gaps of information. So by giving them something to focus on that was not crisis-based, rumors decreased.”
“the most crises you see in an organization are cultural? They truly are because, you know, you're facing, you know, organizational shifts and you're facing weather shifts and all that other stuff far less often than you're facing even small crises of culture.”
“If payroll is coming up and something bad happens and that payroll person has to go deal with it, you probably should have somebody on the back end to back them up because you're going to have a really unhappy company if they do not get paid.”
Transcript
Transcript not available for this episode yet.
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